HELP & SUPPORT
Ready to play.
Ready to record.
Use your GPS Tracker, record a session and find the help you need.
20 answers
How do I set up SOCCERBEE at home?
Getting startedDownload SOCCERBEE from the App Store or Google Play. Register with a valid email address, complete email verification and activate an analysis subscription. You do not need to connect the GPS Tracker to the app to record. At the pitch, switch on the tracker about five minutes before kick-off and keep it disconnected. Connect using LINK only after all activity has ended to download your recording.
I received my tracker at the pitch. Can I play straight away?
Getting startedYes. If you need to join a match immediately, turn on the tracker, put it in the vest pocket and play. After the activity is completely finished, install the app, register, activate your subscription and connect the tracker to download the recorded data set.
Can I use SOCCERBEE without a team?
Getting startedYes. You can record and review sessions with your own tracker and personal SOCCERBEE account.
Do I need an app subscription?
Getting startedAn app subscription activates SOCCERBEE’s analysis services. Check the app or official store for the current plans.
When should I turn the tracker on and off?
RecordingOnly turn on the tracker once you arrive at the pitch, about five minutes before the match. Leave it on during breaks. When all sessions have ended, connect to the app to download your data before leaving. If you will download later, switch off the tracker before leaving so your journey home is not recorded.
Should the tracker be connected to the app during play?
RecordingNo. The tracker records location and time independently and stores the data on the device. It does not record while connected to the app. Keep it powered on but disconnected throughout training or matches, and connect only after the activity ends.
How long can a data set record?
RecordingEach data set can record up to 3 hours. If the tracker stays on for longer without being connected to the app, it closes that data set at the three-hour mark and starts a new one.
What happens when I switch off the tracker?
RecordingTurning off the tracker ends the current data set. If you switch it off three times before downloading, it can contain three separate data sets. Keep it on during match breaks when you want to record the activity together.
Is my data deleted from the tracker after downloading?
RecordingRecordings remain stored on the tracker until they are fully downloaded. Once a data set is successfully transferred, it is deleted from the tracker and stored in the personal cloud storage linked to your SOCCERBEE account.
How do I use Quick Analysis?
AnalysisAfter downloading a data set, choose Quick Analysis and tap CHECK NOW for a summary of total play time, distance covered and top speed. You can run Detailed Analysis later.
How do I run Detailed Analysis?
AnalysisChoose Detailed Analysis after downloading a data set. Complete the five guided input steps carefully. Accurate pitch information, session start and end times, and playing positions help the app analyse your activity correctly.
How do I set the pitch size in Step 2?
AnalysisChoose FULL for an entire field, HALF for half-field play, or MINI for small-sided games such as 5v5–7v7. Adjust the semi-transparent green box on the map so it covers the GPS dots representing your activity.
How do I set sessions and positions in Step 4?
AnalysisA downloaded data set can be divided into 1–8 sessions. For first and second halves, set the number of sessions to 2. Use the timeline graph and its handles to set each session’s start and end times, then assign the position you played. Higher spikes in the distance-per-minute graph indicate active play and should align with the session times.
The app cannot find my GPS tracker.
TroubleshootingEnable both Bluetooth and Location permissions for SOCCERBEE in your phone settings. Keep the powered-on tracker near your phone when connecting.
I transferred several data sets, but only the latest appears.
TroubleshootingOnly the newest data set is analysed immediately after a multiple-set transfer. Find the remaining recordings under My Page or through the purple menu at the top of the Data screen.
The analysis results do not seem accurate.
TroubleshootingCheck that the tracker is in the vest pocket with its logo facing upward toward the sky. In Step 2, make sure the pitch area covers all GPS dots. In Step 4, check session count, times and positions, using the distance-per-minute graph to identify active play.
I turned on the tracker, but no data was saved.
TroubleshootingThe tracker does not record while connected to the app. During your activity, keep it powered on and disconnected. Connect after play has ended.
Data transfer or analysis keeps failing.
TroubleshootingDownloading and analysis require a stable internet connection. Move to an area with stronger coverage and try again. If the problem persists, contact the support team.
Will my history remain if I change phones?
AccountYes. Downloaded data sets and analysis history are stored in the cloud and linked to your account. Sign in to the same SOCCERBEE account on your new phone to access your history.
Will a new email account contain my old data?
AccountNo. A new account created with a different email address will not contain the previous account’s history. Keep your original account details securely and use that account when changing devices.